At Beauty Queen, we are dedicated to providing the best products and ensuring a delightful shopping experience for our customers. Our Warranty Policy is designed to offer peace of mind when purchasing from our store. We are confident in the quality of our products and want you to feel assured that you are buying from a trusted source.

Warranty Coverage

• Beauty Queen offers a warranty on all products sold on our website to cover any manufacturing defects or damage that occurs during shipping.
• If you receive a product that is damaged, defective, or incorrect, we offer a straightforward return or exchange policy. This policy is applicable for 7 days from the date of delivery.
• The warranty applies only to issues that are directly related to manufacturing defects, not damages caused by misuse, negligence, or accidents after the product has been used.
• We aim to ensure that all our products meet the highest standards of quality and safety. If you experience any issues with the product’s quality or performance, you are welcome to reach out to us for a resolution.

Return and Exchange Process

• To initiate a return or exchange, please contact our Customer Support Team at [customer support email] within 7 days of receiving your order. Include your order number and a clear photo of the damaged or defective product, so we can assess the situation and assist you more efficiently.
• For items that are damaged or defective upon arrival, we will cover the costs of return shipping and will either replace the item or offer a full refund as per your preference.
• If you simply wish to exchange an item for a different shade, style, or product, the return shipping will be the responsibility of the customer unless the product is defective.
• All returns must be made with the product in its original packaging, unused, and with the receipt included in the return package. If the product shows signs of usage or tampering, it may not be eligible for a refund or exchange.

Exclusions and Limitations

• Please note that certain items are excluded from our warranty policy. These include, but are not limited to, items that have been opened, used, or tampered with, unless they are proven to be defective upon arrival.
• Products purchased during sales, promotional events, or special offers may have different return or exchange conditions. The terms for these items will be clearly stated at the time of purchase.
• We are unable to accept returns or exchanges for products that have been altered or used improperly, including products that have been exposed to excessive heat, moisture, or other external conditions that affect the integrity of the product.

Refunds

• Once your return is processed and approved, we will issue a refund to the original payment method. Refunds can take between 7-10 business days to be processed, depending on the payment method used.
• Please note that any original shipping costs will not be refunded unless the product is damaged or defective upon arrival.
• If you choose to exchange an item, the new item will be sent out at no additional charge, and we will cover any shipping costs related to the exchange if the issue is due to our error or product defects.