At Beauty Queen, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you’re not satisfied, our Return Policy is designed to ensure a smooth and hassle-free return process.

Eligibility for Returns

  • Beauty Queen accepts returns for products that are unused, unopened, and in their original packaging.
  • To be eligible for a return, items must be returned within 14 days from the date of receipt.
  • Products that have been opened or used, or products with damaged packaging, are not eligible for a return unless they are defective or damaged during shipping.
  • We cannot accept returns on sale items or gift cards.

Return Process

  • If you wish to return a product, please contact our Customer Support team at [email protected] within 14 days of receiving your order. Include your order number and a description of the issue with the product.
  • We may ask you to provide photos of the product and packaging to process your return request efficiently.
  • Once your return request is approved, you will receive detailed instructions on how to return the product.
  • Return shipping is the responsibility of the customer unless the product is defective or was sent in error.
  • We recommend using a tracked shipping service for returns to ensure your package is safely returned to us.

Refunds

  • After we receive and inspect your returned product, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.
  • Please note that original shipping fees are non-refundable, unless the product was damaged or defective upon arrival.
  • Depending on your payment provider, it may take a few additional days for the refund to appear on your account.

Exchanges

  • If you would like to exchange a product for a different item, please follow the same return process and place a new order for the item you want to receive.
  • Return shipping for exchanges is the responsibility of the customer unless the product is defective or damaged.
  • Exchanges are subject to product availability.

Damaged or Defective Products

  • If you receive a product that is damaged or defective, please contact us immediately. We will provide you with a prepaid return label to send the product back to us.
  • Upon receiving the damaged or defective product, we will offer a replacement or a full refund, depending on your preference.
  • Beauty Queen will cover the return shipping costs for defective or damaged products.

Non-Returnable Items

For health and safety reasons, certain items are non-returnable, including:

  • Opened or used cosmetics, skincare, or personal care products.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.
  • Gift cards.